Shipping policy

Shipping Policy

Effective Date: April 20, 2026

This Shipping Policy explains how PillowsHand processes and delivers orders placed through pillowshand.store. Please review this policy carefully before placing an order.

Business Information

Shipping Coverage

We currently offer shipping within the United States.

Free Shipping

We provide free standard shipping on all eligible orders delivered within the United States.

No additional shipping fees are charged unless otherwise clearly stated during checkout.

Order Cut-Off Time

Orders received before 5:00 PM (local business time) are forwarded for processing on the same business day.

Orders submitted after the cut-off time will begin processing on the next business day.

Handling Time

After an order is successfully placed and payment is approved, orders are prepared for shipment within:

  • 1–3 business days

Handling time excludes weekends and public holidays.

Transit Time

After shipment, delivery typically requires:

  • 14–21 business days

Actual delivery times may vary depending on destination, weather conditions, carrier operations, peak shipping periods, and other circumstances beyond our control.

Order Tracking

Once your order has been shipped, a shipping confirmation email containing tracking information will be sent to the email address associated with your order.

Tracking updates may take several business days to appear after the carrier receives the package.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

PillowsHand is not responsible for delivery delays, losses, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

Undeliverable Packages

If a package is returned because of an incorrect address, failed delivery attempts, or refusal of delivery, we may contact the customer to arrange reshipment.

Additional fees may apply when reshipment is required due to customer-provided address errors.

Lost or Delayed Shipments

If your shipment experiences an unusual delay or appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

Investigation timelines depend on the carrier's procedures.

Damaged Shipments

If your order arrives damaged, please contact us within a reasonable period after delivery and include photographs of:

  • The damaged item
  • The shipping package
  • The shipping label

This information helps us evaluate and resolve the issue efficiently.

Order Changes and Cancellations

Orders may be modified or canceled only before they enter processing.

Once processing or shipment has begun, changes may no longer be possible.

Sustainable Shipping Practices

As part of our commitment to responsible business practices, we strive to reduce packaging waste and utilize environmentally conscious packaging materials whenever reasonably available.

Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Updates will become effective immediately upon publication on this page.

Contact Information

If you have any questions regarding shipping, tracking, or delivery, please contact us:

Last Updated: April 20, 2026