Privacy policy

Privacy Policy

Effective Date: April 20, 2026

This Privacy Policy describes how PillowsHand ("we," "our," or "us") collects, uses, stores, and shares your information when you visit or make a purchase from pillowshand.store.

By using our website, you agree to the practices described in this Privacy Policy.

Business Information

Information We Collect

Information You Provide

When you interact with our website, place an order, create an account, subscribe to communications, or contact customer support, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Order information
  • Payment-related information processed through secure payment providers
  • Any information voluntarily submitted through forms or customer support communications

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Pages visited
  • Referring websites
  • Date and time of visits
  • Cookie and tracking information

How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding purchases and account activity
  • Send shipping confirmations and order updates
  • Prevent fraudulent transactions and abuse
  • Improve website functionality and user experience
  • Comply with legal obligations
  • Maintain website security

Payment Processing

Payments are processed securely through third-party payment providers.

We do not store complete payment card information on our servers.

Accepted payment methods include:

  • Shopify Payments
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember user preferences
  • Enable website functionality
  • Analyze website traffic
  • Improve performance
  • Provide a secure shopping experience

You may control cookie settings through your browser preferences.

How We Share Information

We do not sell personal information.

We may share information with trusted service providers when necessary to operate our business, including:

  • Shopify platform services
  • Payment processors
  • Shipping and logistics providers
  • Fraud prevention services
  • Analytics providers
  • Customer support providers

Data Retention

We retain customer information only as long as necessary to:

  • Provide products and services
  • Maintain transaction records
  • Resolve disputes
  • Comply with legal obligations
  • Prevent fraud and abuse

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Object to certain processing activities
  • Request a copy of your information

To exercise these rights, please contact us using the details provided below.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Children's Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page together with the revised effective date.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Last Updated: April 20, 2026