Payment & Checkout Policy

Payment & Checkout Policy

Effective Date: April 20, 2026

This Payment & Checkout Policy explains how payments are processed and how checkout functions on pillowshand.store. By placing an order through our website, you agree to the terms outlined below.

Business Information

Accepted Payment Methods

We currently accept the following payment methods:

  • Shopify Payments
  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Currency

All prices displayed on our website are listed and charged in United States Dollars (USD).

If your bank or payment provider uses a different currency, exchange rates and additional fees may apply according to your provider's policies.

Checkout Process

To place an order:

  1. Select the products you wish to purchase.
  2. Add the items to your shopping cart.
  3. Proceed to checkout.
  4. Provide accurate billing and shipping information.
  5. Select your preferred payment method.
  6. Review your order details carefully.
  7. Submit payment to complete your order.

An order is considered submitted only after payment authorization has been successfully completed.

Order Confirmation

After successful payment, an order confirmation email will be sent to the email address provided during checkout.

The confirmation email includes:

  • Order number
  • Purchased products
  • Billing details
  • Shipping details
  • Order summary

If you do not receive an order confirmation, please contact our customer support team.

Payment Authorization

All payments are subject to authorization and verification by the payment provider.

We reserve the right to refuse, cancel, or hold orders when:

  • Payment authorization fails
  • Fraud prevention systems detect unusual activity
  • Billing information cannot be verified
  • Security concerns arise during processing

Payment Security

We take payment security seriously.

Transactions are processed through secure third-party payment providers using industry-standard encryption and security measures.

PillowsHand does not store complete credit card or debit card information on its servers.

Pricing Accuracy

We make every effort to ensure accurate pricing and product information.

However, if an error occurs involving pricing, product descriptions, or availability, we reserve the right to:

  • Correct the error
  • Cancel affected orders
  • Issue a refund if payment has already been collected

Billing Information

Customers are responsible for providing accurate billing information.

Incorrect billing details may result in payment delays, authorization failures, or order cancellation.

Fraud Prevention

To protect our customers and business, certain orders may be reviewed for fraud prevention purposes.

Additional verification may be requested before shipment when necessary.

Refunds

Approved refunds are issued to the original payment method used during checkout.

Refund eligibility, procedures, and timelines are outlined in our Return and Refund Policy.

  • Refund processing time: 5–7 business days after approval
  • Refund currency: USD

Taxes

Applicable sales taxes may be calculated and displayed during checkout where required by law.

Order Cancellation

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Changes to This Policy

We reserve the right to modify this Payment & Checkout Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have any questions regarding payments, billing, or checkout, please contact us:

Last Updated: April 20, 2026