Refund policy

Return and Refund Policy

Effective Date: April 20, 2026

At PillowsHand, we strive to provide a transparent and reliable shopping experience. This Return and Refund Policy explains your rights and our procedures regarding returns, exchanges, and refunds for purchases made through pillowshand.store.

Business Information

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, products must meet all of the following requirements:

  • Return request submitted within 30 days of delivery
  • Item remains in new and unused condition
  • Original packaging is included
  • All accessories, manuals, and included components are returned
  • Proof of purchase is provided

How to Start a Return

To initiate a return, please contact our customer support team using the contact information listed below.

Once your request is approved, we will provide:

  • Return instructions
  • A prepaid return shipping label
  • Information regarding packaging and shipment requirements

Return Method

Returns must be sent by mail using the return instructions provided by our support team.

Return Shipping Costs

We provide free return shipping within the United States.

  • Return shipping cost: $0.00
  • Prepaid return label provided free of charge
  • Customers may download and print the return label

Exchanges

We accept exchanges for eligible products returned within the applicable return period.

If an exchanged item is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Inspection of Returned Products

All returned items are inspected after arrival at our return processing facility.

Products that do not satisfy the return eligibility requirements may be rejected or returned to the customer.

Refund Process

After the returned product passes inspection, the refund will be approved and processed.

  • Refund method: Original payment method
  • Processing time: 5–7 business days after approval
  • Refund currency: USD

Financial institutions and payment providers may require additional time before the refund appears on your account.

Non-Returnable Situations

Returns may not be accepted under the following circumstances:

  • Items returned after the 30-day return period
  • Used or damaged products not caused by shipping damage
  • Products missing original packaging or components
  • Returns shipped without prior authorization

Order Cancellations

Orders may be canceled before shipment processing begins.

If an order has already been processed or shipped, it cannot be canceled and must follow the standard return procedure after delivery.

Shipping Information Summary

  • Order Cut-Off Time: 5:00 PM
  • Handling Time: 1–3 Business Days
  • Transit Time: 14–21 Business Days
  • Shipping Cost: Free Shipping Within the United States

Accepted Payment Methods

  • Shopify Payments (Major Credit and Debit Cards)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Sustainability Commitment

PillowsHand supports responsible sourcing practices, reduced packaging waste, and the use of environmentally conscious alternatives whenever reasonably possible.

Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Any changes will become effective immediately upon posting on this page.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Last Updated: April 20, 2026