Contact

Contact Information

Effective Date: April 20, 2026

Thank you for visiting PillowsHand. We are committed to providing responsive customer support and clear communication regarding orders, shipping, returns, products, and general inquiries.

If you need assistance, please contact us using any of the methods below.

Business Information

Contact Details

Customer Support

Our customer support team is available to assist with:

  • Order status inquiries
  • Shipping and delivery questions
  • Tracking information requests
  • Returns and exchanges
  • Refund inquiries
  • Product information
  • General customer service questions

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.

Response times may be longer during weekends, public holidays, or periods of unusually high inquiry volume.

Business Hours

  • Monday – Friday: 9:00 AM – 5:00 PM
  • Saturday: Closed
  • Sunday: Closed

Before Contacting Us

To help us assist you more efficiently, please include the following information whenever applicable:

  • Your full name
  • Order number
  • Email address used during checkout
  • Description of the issue or inquiry

Additional Policy Information

For detailed information regarding your rights and responsibilities, please review our:

  • Return and Refund Policy
  • Privacy Policy
  • Terms of Service
  • Shipping Policy
  • Payment and Checkout Policy

Mailing Address

187 Cottage St, Springfield, MA 01104, United States

Contact Us

Last Updated: April 20, 2026